We do offer direct billing to most major insurance companies. However, we can’t guarantee that your specific policy will allow us to direct bill.

Please connect with us prior to your appointment and/or check with your insurance company to confirm if our services are covered.

We offer a variety of booking options to best suit your needs.

You can read about our staff on the ‘Team’ section of our website to decide who may best suit your needs.

Once you know who you would like to book with, you can book online using the ‘Book Now’ button on our website, contact the clinician directly or email our admin team at info@serenity-wellness.ca

If you’re still unsure, reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

Our fees for each service is listed on the ‘Services’ section of our website.

We do offer reduced rate fees for some services. For more information of reduced rates, please email us at info@serenity-wellness.ca

We have a 24-hour cancellation policy, meaning any session cancelled with less than 24-hour notice will be billed for the full-fee. If there was an urgent matter causing you to cancel, please email your provider directly to discuss the exceptions to the policy.

To cancel, please email or call your clinician.

What you discuss in your appointment is strictly confidential, with the following exceptions:

• If there is evidence of clear and imminent danger of harm to self and/or others

• If you disclose that a child under the age of 17 or a vulnerable adult needs protective intervention

• When levels of jurisprudence demand that confidential material be revealed

Upon booking your initial appointment, you will receive a consent form that outline our policies and confidentiality in more detail. Please review this carefully and direct any questions to your practitioner.